unite 19 25mnbq
complaints and settlement
- it is nice to see you again.
- glad to see you,too.
- our talks have been going on very well,but today i'd like to talk with you about a problem
- it is about the damage caused by inadequate packing .
- i have just received a fax from my home office 总公司.
- it said that the goods shipped in february by SS East Wind under order NO.2205 have arrived in Marseillaise.
- But ,to our great surprise .they are not in proper condition.
- quiet a number of cartons were badly damaged.many of the men's shirts were water-stained 水渍的 and some of them were severly soiled.
- the goods have been unloaded onto the carrier's 承运人 warehouse.
- as they are in such a bad condition,we doubt whether we will be able to take delivery.
- for this reason ,my head office instructed me to get in touch with you.
- thank you for bring this to my attention.but have you looked into the cause of the damage?
- i presume the damage must have occurred either during transit or before shipment.
- i can rule out 排除 the second poddibility.
- our packing is seaworthy.besides ,we have a clean bill of lading 提货单 to show that the package were intact at the time of loading.
- then who do you say we should claim with 索赔 ?
- either the shipping company or the insurance company ,because it is quite obvious that the damage occurred in the middle or transportation.
- i have to say the last shipment of 300kg of green tea was not satisfactory!
- what do you mean by that?
- as soon as the goods reached us last month ,we inspected them ,and found a short-weight of 5kg.
- i am afraid the loss has nothing to do with us.
- i don't agree with you there.
- here is a survey report 检验报告 by a well-known inspection company in london.
- it can evidences a short-weight of 5kg.and the report says that the goods at the time of survey were all sound and intact.
- so it is clear that the short weight is caused by the goods not completely dried before packing.
- in view of our friendly business relations,we are prepared to meet your claim for the 5kg short-weight.
- by the way,how about the inspection fee?
- it is for our account.
- i promise you that we will take steps to avoid the same mistake again.
